Returns, exchanges & complaints

At Bellestore, you have a full right of return and exchange for 14 days.

According to the Distance and Off-Premises Contracts Act, you as a customer have the right to cancel your purchase within 14 days after receiving the item, and we do not require a reason. This is provided that the product and packaging are in an unaltered condition, i.e., unused, unopened, or undamaged. If the product is destroyed or used, the product will not be refunded. As a customer, you naturally have the right to try on clothes purchased from us at no cost. When returning a product, it is important that it is in the same condition as when you received it. For clothing, items must be correctly folded in their original bag. To make a return, contact us at hello@bellestore.se; you can then purchase a return shipping label from us for SEK 69 if you do not wish to arrange one yourself.

Right of withdrawal

We at Bellestore hope that you as a customer will always be satisfied with what you order from us, but sometimes you may change your mind for any reason, and you always have a 14-day right of withdrawal. The time you have to cancel your purchase is called the cooling-off period. The cooling-off period begins on the day you receive your items.

• Please note that the right of withdrawal (for hygienic reasons) does not apply if the product is opened or if any seal we place on certain products is broken.
• The packaging of the items you wish to return MUST be unopened and undamaged!
• If the seal we place on certain products is broken, or if the product has been opened and used, the right to return does NOT apply!
• In other words, the product must be in new/unopened condition and complete as it was when you received it. You must not have used or tested the product if it is to be returned.
• Clothes may be opened and tried on, but NOT used. If they have become dirty while being tried on, the right to return does not apply, and they must also be returned properly folded in the bag/packaging they were delivered in.

Refunds are processed as soon as possible, but no later than 14 days from the date we receive the item or the consumer has shown that the item has been returned, whichever occurs first.

Inside the package, there is a form for withdrawal/exchange/complaints that you must fill out. If you have lost it, you can use the Swedish Consumer Agency's standard form, which you can download here: withdrawal form.

 

Return

You have a full right of return and exchange for 14 days with us, and you as a customer are responsible for the return cost. We will send a return shipping label to you via email that you can use to send your return back to us; when using the prepaid return label, we will deduct SEK 59 for return shipping (packages under 2.5kg) from the order for which you are returning products. To make a return, contact us at hello@bellestore.se; you can then purchase a return shipping label from us for SEK 69 if you do not wish to arrange one yourself. Fill out the return slip included with your order and place it in the package.

The product being returned to us must be well-packaged, e.g., in a padded envelope or box, not just a plastic bag. This is to ensure that the product is protected during transport. We take no responsibility for products that are damaged during transport; they must be in an unaltered condition when we receive them.

Then drop off the package at a DHL agent. Keep the submission receipt you receive; it is your proof that you have handed in the return. Once your return has been processed by us, we will refund you through the payment method you used. If you paid via Klarna, the refund will be handled by them, but if you paid with Swish or PayPal, we will make a refund to you via bank transfer. We will contact you to obtain your account number.

If we are unable to process your return before your invoice expires, you can pause it. This is free of charge and is done easily by calling Klarna at the phone number 08-120 120 10 or by logging in to "My Klarna" (click here). Log in here or in the Klarna app and click on "Report return" on the relevant invoice. Then select "I have returned my items." When we receive your return, we will adjust the invoice and you will receive a confirmation from Klarna via email. It is not possible to pause the invoice after the stated due date. By pausing the invoice, you avoid having to pay out of pocket, and an updated invoice will be sent to you once the return has been processed.

 

Exchange

To exchange a product, you need to return what you wish to exchange and then place a new order for what you want. We will adjust the invoice when we receive the product you wish to return.

 

Complaints and defects

Bellestore follows the Consumer Sales Act for any complaints (konsumentverket.se). If you wish to make a complaint about an item, we ask you to email us at hello@bellestore.se or fill out the contact form here.

 

Payment with Klarna

Important! As a customer, you are always responsible for your invoice being paid by the specified due date, even if you have returned one or more items. You cannot deduct the value of the returned items yourself or wait to pay until your return has been processed and your invoice adjusted. Bellestore is not responsible for any fees due to late payment.

If you have paid your order by invoice and need to return items, we recommend that you pause your invoice. This is free of charge and is done by calling Klarna at the phone number 08-120 120 10 or by logging in to "My Klarna" (click here). "My Klarna" is also available as an app. Log in here or in the app and click on "Report return" on the relevant invoice. Then select "I have returned my items." When we receive your return, we will adjust the invoice and you will receive a confirmation from Klarna via email. It is not possible to pause the invoice after the stated due date. By pausing the invoice, you avoid having to pay out of pocket, and an updated invoice is sent out once the return has been processed.

 

Refund

Depending on how you paid for your order, the refund will be processed as soon as possible, but no later than 14 days from the date we receive the returned product. If you paid for your order by card, the money will be returned to the same account from which the purchase was made. For payments via invoice, the value of the returned items is automatically deducted from your invoice, and a new invoice is sent to you. You then pay the remaining amount via your new invoice if you have chosen to keep any items. If you have already paid your invoice, a refund email will be sent to you from Klarna requesting details for the refund. The email is normally sent 1-3 business days after your return has been processed by us. If you paid with PayPal or Swish, we will ask for your account number to process the refund.

Important! As a customer, you are always responsible for your invoice being paid by the specified due date even if you return one or more items. All refunds for orders where payment via Klarna was chosen are handled by our payment partner Klarna. For questions regarding refunds, we ask you to contact Klarna directly: 08-120 120 10

 

If a dispute arises

If a dispute should arise that we are unable to resolve together, we recommend that you contact the National Board for Consumer Disputes (Allmänna Reklamationsnämnden) (arn.se). We always follow their recommendations!