Bellestore is certified by Trygg e-handel, which means that you can feel safe and secure when shopping with us. The mission of Trygg e-handel is to protect you as a consumer, and only stable and reputable e-stores can be certified. To read more about Trygg E-handel and your rights as a consumer, you can visit www.tryggehandel.se

Last updated: 2026-03-20

The online store Bellestore.se is a business-to-consumer store (private individuals) and a business-to-business store (companies). The terms for companies can be found under Terms and Conditions for Companies.

These terms of sale apply to sales and delivery within Sweden's borders to private individuals. All products can be used in Sweden. For sales and delivery within the rest of the EU and outside the EU, we reserve the right to apply other terms at any time. Please contact us for further information on the terms under which such sales and delivery can take place.

Opening hours

Bellestore's store is open 24/7, all year round for placing orders. If you wish to reach personal customer service, you can reach us by phone 010-20 29 896. We are open Mon-Fri 09-12. You are also welcome to email us at hello@bellestore.se to get in touch with us.

General

To shop with us, you must be at least 18 years old; if you are younger, we require parental consent when placing an order.

All goods remain the property of Bellestore.se until full payment has been received by us.

All products and product information found on this website are intended for qualified and professional lash stylists. You as a customer must be qualified to use the eyelash extension products sold on this website. Bellestore is not responsible for any damage or compensation if an untrained lash stylist uses our products. Tips given under "tips&tricks" are used at your own risk.

We have the right to request proof of training, such as a copy of a diploma or certificate, and to cancel the order if we suspect fraud. Any attempted fraud will also be reported to the police. As a professional in eyelash extensions, it is your responsibility to ensure that you are insured for the products you use. Eyelash extension products are not intended for sale to the general public.

We reserve the right for any stock discrepancies, sold-out items, and potential misprints. We also reserve the right for any errors with discount codes where the code works despite the code's validity period having expired. The discount code will then be deactivated on the order if an expired code has been used.

Bellestore reserves the right for any printing errors on this website. We also cannot guarantee that all images accurately reflect the actual appearance of the products.

It is strictly forbidden to purchase products on our website www.bellestore.se with the purpose of reselling the products via the internet, such as in your own webshop/website, Instagram, and Facebook. If this is done without written approval from Bellestore, you may be liable to pay damages.

You have the right to return a product according to the Distance and Off-Premises Contracts Act within 14 days of purchase, provided that the product and its packaging are in an unchanged condition, i.e., unopened, unused, and undamaged. We always check all products before they are shipped from us.

We are obligated to report any suspected fraud to the police.

Handling of personal data

Bellestore.se is responsible for the handling of your personal data and that it is processed in accordance with applicable legislation (1998:204), as well as the EU directive 95/46/EC.

Bellestore does not disclose personal data to third parties, except in cases where it is a service to the customer (such as arranging delivery of an order to the customer). To read our full privacy policy, click here.

Minimum order

The minimum order amount is 100 SEK

Prices

All prices on BelleStore.se include VAT (25%, applies within the EU). We reserve the right to continuously change prices for all items in our assortment. We have the right to change prices regardless of whether a discount code exists or not; increased purchasing costs or logistics costs may be the reason for changed prices during the year. All prices are based on our purchase prices and logistics costs. These change continuously for us during the year, and therefore we have the right to continuously change prices for all items in our assortment.
We reserve the right for any stock discrepancies as well as any misprints. Should a price be incorrectly stated, we will contact you for approval before the order is sent out; this applies both if the price is too high or too low due to a pricing error.

Reservation

We reserve the right for any sold-out items as well as any printing errors, price and exchange rate changes, construction, assortment, and other changes that may occur during a product's lifespan.

We reserve the right for all stock items being sold out or for any stock discrepancies that may arise before we have time to update the website. If you have purchased a product that turns out to be sold out, we will remove that product from your order and ship the remaining products you may have ordered. In some cases, we may contact you beforehand to inform you that the product is sold out.

The customer always has the right to cancel the purchase at no cost if the item is not in stock.

Has something gone wrong with your order?

If you have received the wrong product, something is broken, or the seal on a sealed product has been broken when you receive your order from us, we want you to take a photo of the product(s) as they were packed in the box along with the order confirmation so that we can see what went wrong, and send us an email or call us. This must be done no later than 2 days after you have picked up your package so that we can check what may have happened. Note that you must save the original packaging for any investigation.

We always check all products before they are shipped, and all packages are weighed with us to get the correct weight of the package; the weight is registered with us and with PostNord. If a product is missing, we will pack an identical order and see what the weight becomes and compare it with the weight your package had when it was packed. We also check with PostNord which weight they received when they weighed the package.

If you contact us later, it may happen that we cannot check what occurred if, for example, you have received the wrong product. We must receive photos of the products while they are packed in the box; we do not accept photos of the items when they have been unpacked, but they must lie in their carton just as we packed them. This is so that we can see what happened during packing if any item should be missing. When we have sent your correct product if you received the wrong one, you have a maximum of 2 weeks to send back the incorrect product to us; if this is not done, you will be charged for 2 products.

If it should happen that you receive the wrong product but start using the product despite having received the wrong item, it is seen as having accepted the product you received if you opened and started using it. If you have received the wrong product, you must contact us no later than 2 days after you received your package. If you happen to open the packaging of the product and discover it is the wrong item that was sent, you need to save all packaging for the product and NOT use the incorrectly sent product. We will then send the correct product to you, provided that the product you received incorrectly is in an unchanged condition and unused. We DO NOT accept returns when you have opened and started using the product that was sent incorrectly.

Ordering

You order via the webshop. If you need help with ordering, we can help you with that. Call or email us if you want help.

Order confirmation

When your order is placed, a confirmation is sent from us via email with information about your order. Always check that everything is correct; if anything is wrong or you want to remove or add an item, you must contact us immediately. When contacting us regarding an order, we need to know your order number to be able to find your order faster. If you have, for example, entered the wrong address and then discover it when we have sent your order, it costs 180 SEK to have it changed at DHL (the post office charges this fee to make changes); this is not a cost we cover if you as a customer have written incorrectly. Therefore, you must check the order immediately when you receive the order confirmation. Also be careful to enter the correct email address, as it is to this that the order confirmation is sent, as well as the tracking number from DHL.

The collection point is chosen by YOU as the customer directly when the order is placed, and it is not something we can change afterwards. If the package is to be sent to another address, clearly state where it should be sent. If the package is to be sent to a company, you MUST choose COMPANY PACKAGE when ordering.

Payment options

- KLARNA Checkout Private / Company

You pay for your order at the time of ordering in our online checkout. For your security, we use Klarna as a payment provider. This allows you to choose to pay for your order with a debit/credit card, partial payment/installment, invoice in arrears, Swish, or direct internet banking. Klarna also uses 3D-Secure, which means you sometimes have to authenticate yourself in the checkout. If you want to read more about the different payment methods that Klarna offers, click here.

After identification and risk assessment, Klarna Checkout displays the payment options that can be offered to you. Whatever payment option you choose, it is KLARNA that handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product- or service-specific questions should therefore be directed directly to the store. Current payment options that may currently be offered through KLARNA Checkout are invoice, partial payment, card payment, Swish, or direct payment via bank. KLARNA Checkout complies with PCI DSS and follows the rules that apply to card payment via the internet. KLARNA Checkout also holds an SSL certificate to guarantee the security for you as a customer when you choose this payment option.

When you pay via KLARNA and choose an invoice, you shop safely and easily. You never need to provide your card details and always pay after you have received your goods at home.

• Always receive the item before you pay
• Payment term - always 14 days
• You never need to provide card details
• Always 14 days right of withdrawal in accordance with the Distance and Off-Premises Contracts Act*
• Download your invoices from klarna.se
• Possibility of partial payment

If payment is not received, a reminder fee of 50.00 SEK will be added, as well as a late payment interest of 26.00%. At the time of purchase, a credit assessment is made, which in some cases means a credit report is taken. You will then receive a copy of the credit report by mail. Personal data is handled in accordance with applicable legislation. Klarna processes personal data for the purpose of customer analysis, identification, credit check, and marketing. Personal identification number is used as a customer number for customer management purposes.

* Does not apply to all goods and services, e.g., flights, events, and custom-made goods.

- Paypal

With Paypal, you can pay with a debit card or internet bank via a payment link, which is shown after the order is placed. Paypal complies with PCI DSS and follows the rules that apply to card payment via the internet. Paypal also holds an SSL certificate to guarantee the security for you as a customer when you choose this payment option.

Delivery method & Delivery time

All orders are processed in order as they are received by us. If the order was placed late in the evening or during a holiday/weekend, it will be handled no earlier than the next working day/weekday.

We reserve the right that during high pressure & major Holidays & Peak seasons and campaigns/SALES (Graduation, Vacations, etc.) and also when our office is closed, the delivery time for orders may be longer and the orders are processed in the order they were received. We pack everything as fast as we can, but during major campaigns and SALES as well as holidays when we are closed, the delivery time may be slightly longer. In case of delivery delay from our warehouse, you as a customer have the right to cancel your purchase at no cost.

All deliveries within Sweden are sent with DHL. Free shipping on all orders over 699 SEK with standard shipping; for order values under 699 SEK, the shipping costs 69 SEK. Delivery to the company costs 129 SEK. We always strive to get your order out as quickly as possible. If the order is placed on a holiday, it is handled no earlier than the next working day. In case of a longer delivery delay from our warehouse, you as a customer have the right to cancel your purchase at no cost. We will announce on the start page if there is a longer delivery time.

Standard shipping

• Free shipping on purchases over 699 SEK (after any discounts) - otherwise 69 SEK in shipping
• *1-3 working days for goods in stock, the order is sent from us within this time (during holidays and major campaigns/SALES, the delivery time may be slightly longer).
• *For delivery to postal codes 820 00 and upwards, as well as to Gotland, it takes an additional working day.
• Sent to your chosen collection point; if you do not choose a collection point, it will be sent to the one that DHL deems is closest.
• Delivery with POSTNORD

Pick up your package at our location

• Shipping fee 69 SEK
• Order before 10:00 AM on a non-holiday weekday to be able to pick it up the same day no later than 3:00 PM.
• SMS is sent when your package is available for pickup
• If the package has not been picked up at the appointed time, it will be sent with DHL the next day.

• Identification is required for pickup

Delivery to company

• Shipping fee 129 SEK
• 1-3 working days for goods in stock, the order is sent from us within this time (during holidays and major campaigns/SALES, the delivery time may be slightly longer).
• Sent to the specified address you entered when ordering
• Someone must be on site to receive the package

• Delivery with DHL

Express handling

• Shipping fee 89 SEK with delivery to collection point within Sweden
• When ordering on a non-holiday weekday before 1:00 PM, your order is packed and sent the same day and delivery should occur the next working day to a collection point*
• Delivery usually occurs within 48h if the order is placed before 1:00 PM on a weekday. Orders placed on a weekend are handled the next working day.
• *In case of any unforeseen events at Posten, the package may be delayed. We are not responsible for any delays caused by the transport company.
• Can NOT be used on pre-ordered products.
• Delivery with DHL

Important things to keep in mind when you are to receive your delivery:

• You need to acknowledge and sign the delivery

• Sometimes DHL requires identification to be shown

• You must choose delivery time and day when DHL contacts you for delivery

• Delivery normally occurs to the door

• Check that the delivery is intact before you sign

• If you are to personally receive your package, we ask you to be on site during the appointed delivery time

If you choose Express handling, you usually receive your delivery the next day (if you place your order on a weekday before 1:00 PM)! For delivery to postal codes 820 00 and upwards, as well as to Gotland, it takes an additional working day.

We send all foreign packages with DHL.

• Delivery times within Europe are 2-8 non-holiday working days.
• Delivery times to other countries are approx. 5-10 non-holiday working days.
• For uncollected packages with DHL, you will be charged the shipping you paid on the order again as a fee for the uncollected package. If you want the package again, you must pay the shipping again.

On some items, we have written that you can buy now and the product is sent when it is in stock; we will then send the order as soon as we have received the delivery from the supplier.

If it is urgent for you to receive your order, we ask you to choose the shipping option "Express handling" in the checkout. Then we pack and send your order from us the same day if the order is placed before 1:00 PM on a non-holiday weekday. Does not apply to pre-ordered goods, only for goods in stock.

Delivery delays may occur; if any product is missing and is expected to arrive within 1-6 days, your order will be sent as soon as the item has arrived. If it would not arrive within 1-6 non-holiday working days, you will be notified of the delayed delivery. You may possibly get a partial delivery on what is in stock and the remaining product when it has arrived.

When the package has been picked up by DHL, you will receive an email message confirming that the package has been sent.

It is the buyer's responsibility to ensure that the address provided to bellestore.se at the time of ordering is correct. We are not responsible for shipments that are damaged or lost in the postal handling.

We cannot influence the shipping companies' transport, but once they have picked up the packages from us, it is the responsibility of DHL to deliver the packages to you. Should your package be delayed by more than 5 days from when you ordered, we want you to contact us so we can see what happened to your package.

• We take no financial responsibility for any delays caused by the shipping company.
• We are not responsible for lost shipments.

Uncollected packages

If a shipment has not been collected within 7 days, it will be sent back to us at Bellestore. If this occurs, you will be charged an administrative fee of 250 SEK (applies to Swedish shipments). This covers the shipping costs (to and from), logistics, and administrative expenses. If you choose to have the package sent again, you will only be charged 59 SEK, which covers the shipping. Special shipping such as express handling or business shipping is not refunded for uncollected packages. For international packages with DHL, you will be charged the shipping cost you paid on the order again as a fee for an uncollected package. If you wish to have the package again, you must pay for the shipping again.

Packages that are not collected outside of Sweden and are returned will be invoiced for DHL return shipping, any surcharges, and customs costs.

Shipping

We offer free shipping on all orders over 699 SEK within Sweden. The order amount must be at least 699 SEK after any deductions for offers or discounts. The shipping cost for standard shipping is 69 SEK for purchases under 699 SEK.

Notification of your package

When we ship your package, we email a delivery notification with a link where you can track your order. You can also track the package via the PostNord app. Always double-check the link we sent to see where the package is if you have not received an SMS notification from PostNord or if you do not see any updates in the app. If the package is not collected and returns to us as an uncollected package, and we can see from the tracking link we emailed you that the postal service has sent a notification, we cannot reship your package free of charge. You will then need to pay 69 SEK for the shipping.

Temporarily out of stock and backordered products

It sometimes happens that our products go out of stock or are delayed by the supplier. We always write a note on the receipt if this is the case with any of the products you ordered. We write "restad" (backordered) or an asterisk next to the product that is temporarily out of stock and send it as soon as we have received it. Should the delivery of the missing product be delayed, we will notify you and provide a new estimated delivery date, or if you prefer to remove these items from the order, we will refund the amount for the backordered item(s).

Privacy and security of personal data

When you place your order with us, you provide your personal details (personal identity number, name, address, and phone number). In connection with your order, you agree that we store and use your data in our operations. We also save all communication we have with you via email, in order to provide you with the service you expect from us. We will not disclose your personal data to third parties.
According to the Personal Data Act, you have the right to obtain the information we have registered about you.
If you do not want us to have your information saved, or if it is incorrect or incomplete, you can request that the information be corrected or deleted. Contact us and we will arrange it.

Damage to packages and uncollected packages

We always check all products before they are sent out from us, and all packages are weighed and the weight registered with us. If you discover damage to the package, you must immediately report this to the postal agent or other carrier and file a damage report.

Do NOT collect a damaged package! If you collect it and items are missing, DHL may not approve it if the claim to DHL was not filed on the same day you collected the package.

If you do not discover the damage until you have opened the package, and the damage is of a nature that it can be attributed to the handling of the postal service or transport company, you must contact them and file a claim on the same day you collected the package. You can file a damage report here: https://www.postnord.se/kontaktaoss/reklamera

If the claim to PostNord is not made on the same day the package was received, PostNord will reject the damage report because it was submitted too late. It is you as the customer who needs to file a damage report with the postal service if the package is broken or items are missing because the package was damaged. We do not provide compensation for missing/damaged goods when you have collected a broken package and PostNord has rejected the claim.

If you contact us regarding damage to the items inside the package, you MUST take a photo of the damaged items together with your order slip on the same day you collected your package. Please note that you must save the original packaging for any investigation. A damage report regarding damage to outer packaging must always be made by you as the customer to PostNord.

If a dispute with the postal service or transport company cannot be resolved, please contact us. If you have ordered and do not collect your shipment before it is returned to us (after 14 days), we will invoice you 250 SEK for our work in handling the goods.

Warranty & Right to complain

We provide a 1-year warranty for our electronic products. The warranty applies to manufacturing defects, not damage caused by an accident or due to your mishandling of the product. The warranty is void if changes, repairs, or other tampering have been made to the product by an unauthorized person.

You also have a right to complain about the product for 3 years. The consumer must complain within a reasonable time from when the defect was discovered. If the consumer complains within two months, it is always considered within a reasonable time.

You can complain about any defect that appears on a product. However, we are only responsible for the defect if it is an original defect, i.e., that the defect was already in the product when you received it. An original defect does not have to appear immediately. It can be an original defect even if the defect appears after some time.

Bellestore cannot be held responsible for a defect caused by neglect, abnormal use (handling error), accidents, or similar circumstances.

Defects that appear within six months after the product was delivered are assumed to have existed at the time of delivery unless otherwise shown. If the defect appears later, the consumer must be able to prove that the defect already existed at the time of delivery, i.e., that it is a so-called original defect. In the event of a product defect, you need to report the defect within a reasonable time from when you discovered the defect. 2 months from the time of purchase is always considered within "reasonable time". It is important that you send back the defective goods; if we do not receive the defective product within 14 days, or if some obstacle arises that prevents you from sending back the product within 14 days, you must notify us of this, otherwise we will not process the warranty/complaint.

In the event of a complaint, we primarily have the right to try to fix the problem. This means that we as a company shall be given the opportunity to repair the product or deliver another equivalent product. You cannot demand a cancellation and your money back without first giving us a chance to fix what is wrong. We have two attempts to try to repair the same defect on a complained product.

In the event of a complaint where we replace the product with a new one, the warranty is not extended, but you receive a 3-year right to complain from the day we replaced your product.

Complaint

As a private customer, you have the right to complain in the normal way according to law, whether the defect is visible or hidden. Any complaints must be reported to Bellestore as soon as possible within 3 weeks from the purchase of the product or within a reasonable time from when the defect was discovered. A complaint made within 2 months from the time of purchase is always considered within "reasonable time" (for perishable goods such as glue or lash lift/brow lift liquids, complaints must be made within 1 week of receiving the product). The right to complain is 3 years. The consumer is reimbursed for return shipping in the event of a complaint if our return shipping label is not used. For complaints, we recommend that you email help@bellestore.se for the processing of your complaint, but you can contact us in other ways. Provide contact details as well as the article number or order number for the item you wish to complain about. Provided the report is correct, we will notify you of the decision on the initial action.

It is important that you send back the defective goods; if we do not receive the complained product within 14 days, or if some obstacle arises that prevents you from sending back the product within 14 days, you must notify us of this, otherwise we will not process the complaint. We may require a medical certificate if the reason is illness. In the event of a complaint, the majority of the product must remain if you claim a defect in the product. You cannot have used more than 20% of the product and then claim a complaint. In the event of a complaint, you have the right to have the product replaced or repaired, but if, for example, you have used more than 20% of a product, you cannot demand a new product, as you have already consumed 20% of the product. You may not use the product in such a way that damage could potentially occur that does not belong to the complaint. You as a consumer are responsible for trying to limit the loss or damage of the product. For example, the consumer must not worsen a defect in the product by using it. If the consumer uses the product anyway, the consumer must pay for the corresponding part of the loss. Regardless of when you complain, it is you who must be able to prove that there is actually a defect that existed from the beginning. The product must be sent back to us in its original packaging so that we can investigate what happened. On some products, there is information on the packaging that we need in the event of a complaint.

Under no circumstances may you tamper with the product, such as opening and examining the product yourself to try to fix it (primarily applies to electronic products). If you have unscrewed/opened the product, you cannot complain about it as the factory/supplier does not take any responsibility for the fact that you yourself have been there and, for example, unscrewed it.

Remember that if you complain about a product that does not have an original defect, you may be responsible for the cost of the examination. If a sent-in product turns out to be intact or is not an approved complaint, we will charge an examination fee of 150 SEK plus return shipping (69 SEK for packages under 2.5kg, 159 SEK for packages 2.5-5kg, 259 SEK for packages 5-8kg) before the product is sent back to you.

A complaint means that the product is defective, and for it to be valid as a complaint, the product must have some manufacturing defect. The reason for the complaint cannot, for example, be that it did not meet expectations. You should examine all products carefully when you receive your order to ensure that they are flawless. For example, if it is a glue and the glue is bad when you open the bottle, you should complain about it immediately when you discover it. But if you have used more than half of the glue and more than 2-3 months have passed, you cannot complain. Glue does not last very long when you open it and take out glue all the time. The glue reacts to oxygen, which means that the more you open the bottle, the shorter the shelf life of the glue. We wish to receive a copy of the receipt or your order number when you contact us, this is so that we can keep track of what is returned and also be able to give you a return number that you should attach to the returned product.

To make a complaint, please fill out the form at: http://bellestore.se/reclaim-application/

We will return with a return number within approx. 48 hours after you have filled out the form. After you have received the email with the return number, you can send the product back with the enclosed return shipping label (which you received in a separate email) to us. The product that is to be returned to us must be well-packed, not just in a plastic bag. This is to ensure that the product is protected during transport.

Please note that receiving a return number does not mean that it is an approved complaint.

In the event of a complaint, we will send a return shipping label to you via email after contact with us. Thereafter, the product must have arrived at Bellestore within 2 weeks from when you contacted us regarding the complaint. In the event of a potential dispute, we will follow the recommendations of the National Board for Consumer Disputes (Allmänna reklamationsnämnden). The processing time for complaints is approx. 30 days; this is so that we have time to check and contact the factory if necessary. In the event of a complaint about a product, we primarily have the right to try to fix the current problem. This means that we as a company shall be given the opportunity to repair the product or deliver another equivalent product. You cannot demand a cancellation and your money back without first giving us a chance to fix what is wrong. We have two attempts to try to repair the same defect on a complained product.

We have no possibility to offer a loan product in the event of a complaint, but we strive to check your product as soon as we can in order to be able to repair, replace, or refund you as a customer.

Special order items

When purchasing a special order item, the right of withdrawal/return does not apply. The product is purchased when an order is placed by the customer and is not a product we have in stock. That is to say, the special order item is then specially ordered for you, and therefore the right of withdrawal or return does not apply. The invoice for the purchase will be activated immediately upon purchase/order, and you then have 30 days to pay.

Dispute

Bellestore.se always follows Swedish legislation. In the event of a dispute, Bellestore.se always follows the National Board for Consumer Disputes (Allmänna reklamationsnämnden) recommendations. In the event of a national dispute, we refer to the National Board for Consumer Disputes. In other cases, the European Commission's online platform (ODR) is available for dispute resolution. You can find more information regarding solutions on the ODR website. https://webgate.ec.europa.eu/odr/

We follow ARN's recommendations. In the event of disputes, you as a consumer can contact ARN via arn.se or post:

Allmänna reklamationsnämnden

Box 174

101 23 Stockholm

Exchange / Return

According to the Distance and Off-Premises Contracts Act, you as a private person (does not apply to companies, also applies to you with a sole proprietorship) have the right to withdraw from your purchase within 14 days after you have received the item, and we do not need to have a reason (within Sweden) according to law (2005:59) on distance contracts and contracts outside business premises. The 14 days are counted from the day you collected your package. This is provided that the product and packaging are in an unchanged condition, i.e., unused, unopened, or undamaged. If the product is destroyed or used, the product will not be refunded. You have the right to examine the product carefully, but the packaging the product is in must be intact when it is sent back to us. This does not apply to special order items that you can read about above. Special order items are goods that are not in our regular assortment, and therefore there is no right of return on these.

In the event of an exchange, you as a customer need to place a new order with what you want and return the item you do not want to us. We do not cover return shipping for exchanges or returns. You can buy a return shipping label from us for 69 SEK. When using our return shipping label, we will charge you 69 SEK (for packages under 2.5kg) when we have received your return. When the returned product has arrived, the invoice will be adjusted. A receipt or copy of the order must accompany the product when sending the product to us. Contact with us must take place before an item is sent back; you will then receive a return number from us which you must attach with the return.

• Packages weighing up to 2.5kg cost 69 SEK for return shipping
• Packages weighing 2.5-5kg cost 159 SEK for return shipping
• Packages weighing 5-8kg cost 259 SEK for return shipping

The product must be sent back within 14 days from when you notified us that you want to withdraw from the purchase; if this does not happen, the right of withdrawal no longer applies.
If the return, exchange, or complaint has taken place incorrectly, i.e., no contact with us beforehand or receipt and return number are missing, we reserve the right to refuse a refund of the value of the goods.

Return in case of 2 for 1 or 3 for 2 campaigns

If you want to return parts of the offer, no refund will be made. For a refund, all products included in the offer must be returned. Everything in the order must be returned even if you should have used the offer multiple times by, for example, buying 4 products and paying for 2. If you want to keep something in the order that has, for example, a 2 for 1 campaign, you need to place a new order for the items you do not want to return; we will then refund the first order where the return took place. This is so that everything is correct for you as a customer and also in our system.

Please note that the right of withdrawal (for hygienic reasons) does not apply if the product is opened or if any seal we place on certain products is broken.

The packaging of the goods for which you wish for a refund MUST be unopened and undamaged!

If the seal we place on certain products is broken, the product is opened and used, the right of return DOES NOT APPLY!

In other words, the product must be in new condition/unopened and complete as it was when you received it.

Exceptions for clothing: they may be opened and tried on but NOT used; if they have become dirty when trying them on, the right of return does NOT apply, and they must also be returned correctly folded in the bag/packaging they were delivered in.

We only cover return shipping labels for exchanges and complaints within Sweden.

All purchases are final, and only a few products can be returned or exchanged. The product must not be used, and the packaging must be intact and in the same condition as when you received it.

The product that is to be sent back to us must be well-packed in, for example, a padded envelope or box, not just in a plastic bag and envelope. This is to ensure that the product is protected during transport. We take no responsibility for products that are damaged during transport; they must be in an unchanged condition when we receive them.

IF your return or exchange is not approved, we will send your product back to you by tracked shipment.

To make a return or exchange, please fill out the form at: http://bellestore.se/reclaim-application/. We will return with a return number within approx. 48 hours after you have filled out the form. After you have received the return number, you can send the product back to us with the return shipping label that is included in the package.

Please note that we do not collect packages against cash on delivery or at agents.

When using our return shipping label, we will charge you 69 SEK (for packages under 2.5kg) when we have received your return or exchange.

If you as a customer choose to send your return/exchange in a way other than using a return shipping label from us, you must ensure that the package is sent directly to us as a business parcel and NOT to a pickup point. If the package arrives at a pickup point, we will NOT collect it. This may result in your return being delayed, which could mean that the return is not approved if it arrives at our warehouse more than 2 weeks after you contacted us regarding the return.

If the returned product(s) are dirty (makeup, etc.) or damaged, we will credit the customer 30% of the original invoice.

We take no responsibility for products sent back without prior agreement or packages sent without a tracking number!
Returns, exchanges, and complaints should be sent to us after you have received a return number at the address:

Bellestore Nordic AB

c/o Bellestore Nordic AB
Slakterigatan 10
721 32 Västerås

If you prefer to write a letter, you can instead use the Swedish Consumer Agency's withdrawal form to cancel your purchase, which you send to us by letter. Please let us know the reason why you wish to cancel your purchase.

Returning a package from outside Sweden

We sell within the EU and Norway, and all international returns are at the customer's expense. Contact us at hello@bellestore.se for information regarding the cost of return shipping.

Companies and the right of withdrawal

The right of withdrawal does not apply to companies.

Refunds

As a consumer, you have the right to get your money back in the event of a withdrawal or complaint. Refunds are made as soon as possible, but no later than 14 days from the date we receive the returned product. Refunds are made using the same payment method as the purchase. The entire amount is refunded excluding shipping and any fees. You as the consumer are responsible for return shipping in the case of a "sale on approval" (öppet köp), and we will charge you 69 SEK (for packages under 2.5 kg) for return shipping if you have used our return shipping label. If you have chosen to pay via SWISH or PayPal, we need your account number to be able to refund the money. If you have already paid the invoice from KLARNA, we ask that you write down your account number on a note and enclose it with the product.

• For packages weighing up to 2.5 kg, the return shipping cost is 69 SEK
• For packages weighing 2.5-5 kg, the return shipping cost is 159 SEK
• For packages weighing 5-8 kg, the return shipping cost is 259 SEK

In the case of an uncollected package, the invoice will be adjusted once the package has been returned to us, and you as a customer will be charged a fee of 250 SEK for the uncollected package.

For approved complaints where we have been unable to exchange or repair the product, we will refund the value of the product within 30 days of receiving it. We primarily exchange or repair the product in the event of a complaint. We do not refund shipping options for express handling or delivery to companies. We always cover the return shipping for sending replacement products to you once we have received the defective item.

GDPR (General Data Protection Regulation)

Your privacy is important to us. You should feel secure with us. Therefore, we at Bellestore.se are careful to follow applicable data protection legislation, such as the European General Data Protection Regulation (GDPR), which replaced the Personal Data Act (PUL) on May 25, 2018.

Discount codes & Offers

Discount codes apply to regular prices. Discount codes or other offers can NOT be used in combination with other offers, on already discounted products, or together with other discount codes.

All discounts and offers with a validity period only apply during the specified period. Purchases made outside of a discount or offer period cannot be adjusted retroactively. Because discounts or offers may have a validity period, prices may increase after the current period ends (normally back to regular prices).

Only one discount code can be used per order. If we suspect that a code has been used incorrectly or that the person who used a code is not entitled to it—for example, if we issued a code in connection with a competition—the incorrect use is classified as fraud and will be reported to the police.

Any discount codes must be entered at checkout when ordering. A discount code cannot be added retroactively to an order that has already been placed.

If a discount code has been used incorrectly, e.g., the code has expired or was used together with another discount code, we may cancel the order in its entirety or remove the discount code from the order. The order is finalized when we have activated the purchase with, for example, Klarna and shipped your order; before that, we may remove an incorrectly used discount code if we discover that a code has been misused.

Discount codes do NOT apply to training courses and head spa services. A manual check is performed on all orders where a training course has been booked. If we discover that a discount code has been misused, the code will be canceled for the purchased training, while any products purchased in the same order will retain the discount. If the invoice has been activated with KLARNA for an order where a discount code was misused for a training course, you will receive an invoice for the remaining amount. A discount code might incorrectly be applied to an order with a training course, but that does not mean you are entitled to use the discount code for the training. Discount codes do NOT apply to training courses.

If a discount code were to apply to training courses, it will be clearly stated that the code applies to training; otherwise, discount codes do not apply to training courses.

"Buy 3, pay for 2" offers cannot be combined with other offers; if you enter a discount code at checkout, the "Buy 3, pay for 2" offer will be removed.

All offers can only be used individually and never combined with others!

SMS notifications

The mobile phone number you provide at checkout may be used for SMS notifications regarding delivery or other communication concerning your order.

Contract customer / Business customer

Business customers who have registered a company with an F-tax certificate (F-skatt) can apply to become a contract customer on the website. This means that as a contract customer, you always receive the set discount. Contact us at help@bellestore.se if you are interested in shopping as a contract customer. As a contract customer, you cannot use other discounts or offers when logged in as a contract customer. You earn bonus points as usual.

Training courses

When purchasing a training course, the registration fee is non-refundable upon cancellation; only a valid medical certificate is accepted to receive a refund of the registration fee. If something unforeseen occurs that requires you to reschedule the date for the training, you must contact us at least 2 weeks before the start date to book a new date. Price and registration fee are described under each respective course.

If you have chosen to pay the registration fee first and pay the remaining amount later, the final payment must be made at least 1 week before the course starts. You then add "final payment" at checkout and select the payment method. If this is not done at least 1 week before the course starts, you will be automatically canceled from the course.

If a student does not meet the requirements and goals set, we at Bellestore have the right to fail the student. The requirements are that the student must master and be able to do what has been covered on the training day(s). Some training courses include both a theoretical test and a practical test. The practical tests the student performs must be done according to what we have taught and covered during the training. The exact criteria that the instructor follows are not provided to the student; instead, the student must prove that they understand and can perform the technique and theory we have taught and work in a safe and correct manner. All information is available in the course compendium that the student receives at the training; it is the student's responsibility to read the booklet after the course in preparation for their final exam. We have the right to fail the student if they do not do as we have taught and will then offer a new date for the final exam for a fee of 500 SEK.

Images for assessment should be emailed to utbildning@bellestore.se. Both "before" and "after" images must be submitted so that we can assess them correctly. The images must be clear and must not be blurry or dark. Responses to the images will be sent within 1-4 weeks depending on workload. If the student wishes for quick feedback, they must call us once the images have been submitted so we can address the assessment immediately. If the student has other important questions, these should be emailed to help@bellestore.se, or the student can call us at 010-2070690; you cannot send product-related questions to utbildning@bellestore.se. That address is only for the assessment of images.

We are not responsible for the student completing their training and submitting their images; it is the student's responsibility to submit their images in order to complete the training and receive their certificate. The trainee certificate that we issue for training courses requiring practice at home and assessment of images is valid for 1 year from the date it was issued. We do not extend these trainee certificates without a valid reason.

As a student, you are not allowed to use the techniques and course materials you receive during the course for the purpose of teaching others. Course material is protected by copyright law and may not be copied or further used; if this is done without approval from us, legal action will be taken.

By accepting these terms at checkout, you also agree not to teach the technique we teach in our training courses to others for 24 months.

We do not accept in any way that you teach the techniques you learned in your course with us at Bellestore or with any of our instructors; if you do this by teaching the same training/treatment within 24 months of purchasing your course from us, you will be charged 8,000 SEK for each student you teach.

Online training

When purchasing online training, a link or invitation is sent to the customer's specified email address. The link or invitation link is usually sent immediately on weekdays between 9:00 AM and 3:00 PM to the customer's specified email address. If the order is placed after 3:00 PM or on weekends, the link or website will be sent the next business day. All copying beyond your private use is prohibited. All copying and improper further distribution is prohibited. You are personally responsible for ensuring that the training film/online training and its included material are not distributed to other users. If our training material that you have accessed online ends up on, for example, social media, messenger, websites, email, and the file can be traced back to you, you will be charged 10,000 SEK for each share.

Selling our products?

It is only approved to sell our products in physical stores/beauty salons. Resale of products purchased from us or the sale of products from any of our brands is strictly prohibited. If this occurs without written approval, you may be liable to pay damages.

Force Majeure

During force majeure, bellestore.se's obligations are postponed. If the period during which force majeure prevails is longer than 2 months, both you as a customer and bellestore.se have the right to terminate the agreement without there being any obligation to pay damages in such cases. Force majeure includes, among other things, government actions or omissions, new or changed legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, staff illness, transport disruptions, strikes, import/export bans, regardless of whether this occurs at the company or at the company's suppliers. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, bans, etc.

Other

We always reserve the right to refuse an order that we consider incorrect, e.g., due to an incorrect discount or errors in our store system. You as a customer will always be informed in the event of an order cancellation and the reason for why the order is refused.

We appreciate if you immediately notify our customer service regarding complaints or praise concerning Bellestore's services or products.

Company information

Bellestore Nordic AB

Stångjärnsgatan 1, 724 77 Västerås

Org. no: 556761-0620

VAT registration number: SE556761062001