Terms and conditions of sale and delivery for businesses

 

Last updated: 2026-03-20

TERMS OF SALE FOR BUSINESSES (terms were updated on 2026-03-20) This is a business-to-business (company) and business-to-consumer (private individual) store. These terms of sale apply to sales and delivery within the borders of Sweden to companies. For sales and deliveries within the rest of the EU and outside the EU, we reserve the right to apply other terms. Please contact us for further information on the terms under which such sales and deliveries can take place.

Opening hours

Bellestore's store is open 24/7, year-round for ordering products. If you wish to contact personal customer service, you can reach us by phone at 010-20 29 896. We are open Mon-Fri 09-12. You are also welcome to email us at hello@bellestore.se to get in touch with us.

General

You who shop with us must be at least 18 years old; if you are younger, we need parental approval when ordering.

All goods remain the property of Bellestore.se until full payment has been received by us.

All products and product information found on this website are intended for qualified and professional lash stylists. You, as a customer, must be authorized to use the eyelash extension products sold on this website. Bellestore is not responsible for any damage or compensation if an untrained lash stylist uses our products. Tips given under "tips & tricks" are used at your own risk.

We have the right to require proof of education, such as a copy of a diploma or certificate, and to cancel the order if we suspect fraud. All attempts at fraud will also be reported to the police. As a professional in eyelash extensions, it is your responsibility to ensure that you are insured for the products you use. Eyelash extension products are not intended for sale to the general public.

We reserve the right to potential stock discrepancies, sold-out items, and possible misprints. We also reserve the right to any errors with discount codes where the code works despite its validity period having expired. The discount code will then be deactivated on the order if a code that has expired has been used.

Bellestore reserves the right to any typographical errors on this website. We also cannot guarantee that all images accurately reflect the true appearance of the products.

It is strictly forbidden to purchase products on our website www.bellestore.se with the intention of reselling the products via the internet, such as in your own web shop/website, Instagram, or Facebook. If this is done without written approval from Bellestore, you may be liable to pay damages.

We are obligated to report any suspected fraud to the police.

Agreement upon purchase at Bellestore.se

When ordering via Bellestore.se as a new customer, you enter your company information at checkout. Complete address details are retrieved from KLARNA if you choose to pay with them. If you choose another payment method, you need to fill in all your company details at checkout.

When ordering via Bellestore.se, an agreement on purchase is reached only after your order has come to our attention and been accepted by us. If your order is not accepted by us, we will contact you as soon as possible. We are not responsible for damages you suffer because your order is distorted or does not reach us.

The interpretation and application of the agreement shall be in accordance with Swedish law.

Personal data processing

Bellestore.se processes and stores personal data for the purpose of being able to provide goods, administer orders, and monitor the use of Bellestore.se. We work in accordance with the General Data Protection Regulation (GDPR), which means that we collect, handle, and store your data in a legal, correct, and transparent manner. We only collect the data that is relevant and adequate for the purposes we specify. At the time of ordering, a login account is created for you as a customer, where you log in using your email address/organization number and customer number. On your customer page, you can then see previous orders and your registered information, you can change incorrect/supplement information, and manage your newsletters yourself.

Bellestore does not store any data longer than is required to fulfill our commitments to you as a customer, or to fulfill our legal obligations under current laws and regulations. The regulation only applies to personal data; when you contact us in your professional role as a business customer, only your work-related personal data will be saved. You always have the right to know what data we process; contact us for correction, deletion, or an extract from the register.

As the personal data controller, Bellestore AB is responsible; contact details can be found at the end of these terms of sale.

For further information on how we handle your data, read our Privacy Policy

Value Added Tax (VAT)

Our prices are shown including value-added tax (VAT) for all listed prices. Food items 12%, others 25%. Recommended price (approximate price) is always stated incl. VAT. If you want to see the prices excluding VAT, click on that in the top left corner.

Minimum order

No minimum order amount.

Prices

All prices on BelleStore.se are including VAT (25%, valid within the EU). If you want to view them excluding VAT, select that in the field at the top left. We reserve the right to continuously change prices on all items in our range. We have the right to change prices regardless of whether there is a discount code or not; increased purchasing costs or logistics costs may be the cause of changed prices during the year. All prices are based on our purchasing prices and logistics costs. These change continuously for us throughout the year, and therefore we have the right to continuously change prices on all items in our range.

We reserve the right to potential stock discrepancies and possible misprints. Should the price be stated incorrectly, we will contact you for approval before the order is sent out; this applies whether the price is set too high or too low incorrectly.

Reservation

We reserve the right to any sold-out items, typographical errors, price and currency exchange rate changes, design, assortment, and other changes that may occur during a product's life cycle.

We reserve the right for all stock items to be sold out or for any inventory discrepancies to arise before we have time to update the website. If you have purchased a product that turns out to be sold out, we will remove that product from your order and ship the remaining products you may have ordered. In some cases, we may contact you beforehand and notify you that the product is sold out. The customer always has the right to cancel the purchase at no cost if the item is not in stock.

Has something gone wrong with your order?

If you have received the wrong product, something is broken, or the seal on a sealed product is broken when you receive your order from us, we want you to take a photo of the product/products while they are packed in the box together with the order confirmation so that we can see what went wrong, and send us an email or call us. This must be done no later than 2 days after you have picked up your package so that we can check what might have happened. Please note that you must save the original packaging for any investigation.

We always check all products before they are shipped, and all packages are weighed by us to get the correct weight of the package; the weight is registered with us and with PostNord. If a product is missing, we will check-pack an identical order to see what the weight will be and compare it with the weight your package had when it was packed. We also check with PostNord what weight they recorded when they weighed the package.

If you contact us later, it may happen that we cannot verify what occurred, for example, if you received the wrong product. We must receive photos of the products when they are packed in the box; we do not accept photos of goods when they are unpacked, as they must be in their box just as we packed them. This is so that we can see what happened during packing if any item is missing. When we have sent your correct product if you received the wrong one, you have a maximum of 2 weeks to send the incorrect product back to us; if this is not done, you will be charged for 2 products.

If it should happen that you receive the wrong product but start using the product despite having received the wrong item, it is seen as having accepted the product you received if you have opened and started using it. If you have received the wrong product, contact with us must take place no later than 2 days after you have received your package. If you happen to open the packaging of the product and discover it is the wrong item that was sent, you need to save all packaging for the product and NOT use the incorrectly sent product. We will then send the correct product to you, provided that the product you incorrectly received is in an unchanged condition and unused. We do NOT accept returns when the product that was sent incorrectly has been opened and started being used.

Ordering

You order via the online store. If you need help with ordering, we can assist you with that. Call or email us if you want help.

Order confirmation

When your order is placed, a confirmation is sent from us via email with information about your order. Always check that everything is correct; if anything is wrong or you want to remove or add any item, you must contact us immediately. When contacting us regarding an order, we need to know your order number to be able to find your order faster. For example, if you have entered the wrong address and then discover it when we have already sent your order, it costs SEK 180 to get it changed at DHL (the post office charges this fee for making changes); this is not a cost we cover if you as a customer have written incorrectly. Therefore, you must check the order immediately when you receive the order confirmation. Also, be careful to enter the correct email address, as it is to this that the order confirmation and tracking number from DHL are sent.

You as a customer choose the delivery point directly when the order is placed, and this is nothing that we can change afterward. If the package is to be sent to another address, state clearly where it should be sent. If the package is to be sent to the company, you MUST choose COMPANY PACKAGE (FÖRETAGSPAKET) when ordering.

Payment options

- KLARNA Checkout Private / Company

You pay for your order at the time of purchase in our online checkout. For your safety, we use Klarna as a payment provider. This allows you to choose to pay for your order by debit/credit card, installment/partial payment, invoice in arrears, Swish, or direct online banking. Klarna also uses 3D-Secure, which means that you sometimes have to authenticate yourself at checkout. If you want to read more about the various payment methods that Klarna offers, click here.

After identification and risk assessment, Klarna Checkout displays the payment options that can be offered to you. Whichever payment option you choose, it is KLARNA that handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions should therefore be directed to the store. Current payment options that may currently be offered through KLARNA Checkout are invoice, partial payment, card payment, Swish, or direct payment via bank. KLARNA Checkout complies with PCI DSS and follows the rules that apply to card payments via the internet. KLARNA Checkout also holds an SSL certificate to ensure security for you as a customer when you choose this payment option.

When you pay via KLARNA and choose an invoice, you shop safely and easily. You never need to provide your card details and always pay after you have received your goods (does not apply to pre-order items or order items).

• Always receive the item before you pay, does not apply to pre-order products or order items
• Payment term - always 30 days
• You never need to provide card details
• Always 14 days right of withdrawal in accordance with the Distance and Off-Premises Contracts Act* (only applies to private individuals)
• Download your invoices from klarna.se
• Possibility of partial payment

If payment is missed, a reminder fee of SEK 50.00 will be added, as well as a late interest rate of 26.00%. At the time of purchase, a credit assessment is performed, which in some cases involves a credit report being taken. You will then receive a copy of the credit report by mail. Personal data is handled in accordance with applicable legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit check, and marketing. Personal identity number is used as a customer number for customer management purposes.

* Does not apply to all goods and services, e.g., flights, events, and custom-made goods.

- Paypal

With Paypal, you can pay with a debit card or online bank via a payment link, which is shown after the order is placed. Paypal complies with PCI DSS and follows the rules that apply to card payments via the internet. Paypal also holds an SSL certificate to ensure security for you as a customer when you choose this payment option.

Delivery method & Delivery time

All orders are processed in the order they were received by us. If the order was placed late at night or during a public holiday/weekend, it will be handled on the next working day/weekday at the earliest.

We reserve the right that during high pressure & major holidays & high seasons as well as campaigns/SALE (Graduation/Student festivities, vacations, etc.) and also when our office is closed, the delivery time for orders may be longer, and orders are processed in the order they were received. We pack everything as fast as we can, but during major campaigns and SALES as well as holidays when we are closed, the delivery time may be somewhat longer. In the event of a delivery delay from our warehouse, you as a customer have the right to cancel your purchase at no cost.

All deliveries within Sweden are sent with DHL. Free shipping on all orders over SEK 699 with standard shipping; for order values under SEK 699, the shipping costs SEK 69. Delivery to the company costs SEK 129. We always strive to get your order out as quickly as possible. If the order is placed on a public holiday/red day, it will be handled the next working day at the earliest. In the event of a longer delivery delay from our warehouse, you as a customer have the right to cancel your purchase at no cost. We will announce on the homepage if there is a longer delivery time.

Standard shipping

• Free shipping on purchases over SEK 699 (after any discounts) - otherwise SEK 69 for shipping
• *1-3 working days for items in stock; the order is sent from us within this time (during public holidays and major campaigns/SALE, the delivery time may be somewhat longer).
• *For delivery to postal codes 820 00 and up, as well as to Gotland, it takes one additional working day.
• Sent to your chosen collection point; if you do not choose a collection point, it will be sent to the one DHL considers closest.
• Delivery with DHL

Pick up your package from us

• Shipping fee SEK 69
• Order before 10 AM on a working day to be able to pick up the same day by 3 PM at the latest.
• SMS is sent when your package is ready for pickup.
• If the package is not picked up at the scheduled time, it will be sent with DHL the following day.

• Identification is required for pickup

Delivery to company

• Shipping fee SEK 129
• 1-3 working days for items in stock; the order is sent from us within this time (during public holidays and major campaigns/SALE, the delivery time may be somewhat longer).
• Sent to the specified address you entered when ordering
• Someone must be present to receive the package

• Delivery with DHL

Express handling

• Shipping fee SEK 89 with delivery to a collection point within Sweden
• When ordering on a working day before 1 PM, your order will be packed and sent the same day, and delivery should take place the next working day to the collection point*
• Delivery usually takes place within 48h if the order is placed before 1 PM on a weekday. Orders placed on a weekend are handled the next working day.
• *In the event of any unforeseen events at the Post office, the package may be delayed. We are not responsible for any delays caused by the transport company.
• Can NOT be used on pre-ordered products.
• Delivery with DHL

Important to consider when you are to receive your delivery:

• You need to acknowledge and sign for the delivery

• Sometimes DHL requires identification to be shown

• You must choose delivery time and day when DHL contacts you for delivery

• Delivery normally takes place to the door

• Check that the delivery is intact before you sign

• If you are to personally receive your package, we ask you to be on-site during the scheduled delivery time

If you choose Express handling, you usually receive your delivery the next day (if you place your order on a weekday before 1:00 PM)! For delivery to postal codes 820 00 and up, as well as to Gotland, it takes one additional working day.

We send all foreign packages with DHL.

• Delivery times within Europe are 2-8 working days.
• Delivery times to other countries are approx. 5-10 working days.
• For uncollected packages with DHL, you will be charged the shipping you paid on the order again as a fee for the uncollected package. If you want the package again, you have to pay the shipping again.

For certain items, we have noted that you can buy now and the product will be sent when it is in stock; we will then send the order as soon as we have received the delivery from the supplier.

If it is urgent for you to receive your order, we ask you to choose the shipping option "Express handling" at checkout. Then we will pack and send your order from us the same day if the order is placed before 1 PM on a working day. Does not apply to pre-ordered items, but only for items in stock.

Delivery delays may occur; if any product is missing and is expected to arrive within 1-6 days, your order will be sent as soon as the item has arrived. If it does not arrive within 1-6 working days, you will be notified of the delayed delivery. You may potentially receive a partial delivery of what is in stock and the remaining product when it has arrived in stock.

Once the package has been collected by DHL, you will receive an e-mail confirming that your package has been shipped.

It is the buyer's responsibility to ensure that the address provided to bellestore.se at the time of ordering is correct. We are not responsible for shipments that are damaged or lost during postal handling.

We have no influence over the transport companies' operations; once they have collected the packages from us, it is DHL's responsibility to deliver the packages to you. If your package is delayed by more than 5 days from the date of your order, we would like you to contact us so that we can see what has happened to your package.

• We accept no financial responsibility for any delays caused by the carrier.
• We are not responsible for lost shipments.

Unclaimed packages

If a shipment is not collected within 7 days, it will be sent back to us at Bellestore. If this occurs, you will be charged an administrative fee of 250 SEK (applies to Swedish shipments). This covers the cost of shipping (round trip), logistics, and administration. Special shipping, such as expedited handling or business shipping, is not refunded for unclaimed packages. For international packages with DHL, you will be charged the shipping fee you paid on the order again as a fee for the unclaimed package. If you want the package again, you must pay for the shipping again.

Shipping

We offer free shipping on all orders over 699 SEK within Sweden. The order amount must be at least 599 SEK after any deductions for offers or discounts. The shipping cost for standard shipping is 69 SEK for purchases under 699 SEK.

Notification of your package

When we send your package, we will email a delivery notification with a link where you can track your order. You can also track the package via PostNord's app. Always double-check the link we sent to see where the package is if you haven't received an SMS notification from PostNord or if you don't see any updates in the app. If the package is not collected and comes back to us as an unclaimed package, and we can see from the tracking link we emailed you that PostNord sent a notification, we cannot reship your package free of charge. Instead, you will need to pay 59 SEK for the shipping.

Temporarily out of stock and backordered products

Sometimes our products go out of stock or are delayed by the supplier. We always write a message on the receipt if this is the case with any of the products you ordered. We write "backordered" or a star next to the product that is temporarily out of stock and send it as soon as we have received it. Should delivery of the missing product be delayed, we will notify you regarding this and provide a new estimated delivery date, or if you would prefer to remove these items from the order, we will refund the amount for the product(s) that are backordered.

Privacy and security of personal data

When you place your order with us, you provide your personal details (personal identity number, name, address, and telephone number). By placing your order, you consent to us storing and using your details in our operations. We also save all communication we have with you via email in order to provide the service you expect from us. We will not disclose your personal information to third parties.

According to the Swedish Personal Data Act, you have the right to receive the information we have registered about you.

If you do not want us to have your information saved, or if it is incorrect or incomplete, you can request that the information be corrected or deleted. Contact us and we will arrange it.

Damage to packages and unclaimed packages

We always check all products before they are shipped from us, and all packages are weighed and the weight registered with us. If you discover damage to the package, you must immediately report this to the postal agent or other carrier and file a damage report.

DO NOT collect a damaged package! If you collect it and items are missing, DHL may not approve it if the claim to DHL was not filed on the same day you collected the package.

If you do not discover the damage until you have opened the package, and the damage is of a nature that can be attributed to the post office or transport company's handling, you must contact them and file a claim on the same day you collected the package. You can file a damage report here: https://www.postnord.se/kontaktaoss/reklamera

If the claim to PostNord is not made on the same day the package was received, PostNord will reject the damage report because it was submitted too late. You, as the customer, need to file the damage report with the post office if the package is broken or items are missing because the package was damaged. We do not compensate for missing/damaged items when a damaged package has been collected and PostNord has rejected the claim.

If you contact us regarding damage to items inside the package, you MUST take a photo of the damaged items together with your order slip on the same day you collected your package. Please note that you must save the original packaging for a possible investigation. A damage report regarding damage to outer packaging must always be made by you as the customer to PostNord.

If any dispute with the post office or transport company cannot be resolved, please contact us. If you have ordered and do not collect your shipment before it is returned to us (after 14 days), we will invoice you 250 SEK for our work in handling the goods.

Warranty & Right of complaint

As a business, you have a 1-year warranty and a 2-year right of complaint from the time of purchase.

As a business owner, you must file a complaint within a reasonable time from when the defect was discovered. Complaining within two months of the purchase date is always considered to be within a reasonable time.

You can complain about any defects that appear on a product. However, we are only responsible for the defect if it is original, meaning the defect was already present in the product when you received it. An original defect does not have to show up immediately. A defect can be considered original even if it appears after some time. Bellestore cannot be held responsible for defects caused by neglect, abnormal use (handling errors), accidents, or similar circumstances.

Defects that appear within six months after the product was delivered are presumed to have been present at the time of delivery, unless otherwise shown. If the defect appears later, the consumer must be able to prove that the defect existed at the time of delivery, i.e., that it is a so-called original defect. In the event of a product defect, you must report the defect within a reasonable time from when you discovered it. 2 months from the date of purchase is always considered "reasonable time". It is important that you send back the defective products; if we do not receive the defective product back within 14 days or if there is an obstacle preventing the product from being sent back within 14 days, you must notify us of this, otherwise we will not process the warranty/complaint.

In the event of a complaint, we primarily have the right to attempt to rectify the problem. This means that we, as a company, must be given the opportunity to repair the product or deliver another equivalent product. You cannot demand a cancellation and your money back without first giving us a chance to fix what is wrong. We have two attempts to try to repair the same defect on a claimed product.

In the event of a complaint where we replace the product with a new one, the warranty is not extended, but you receive a 2-year right of complaint from the day we replaced your product.

For us to be able to handle your complaint, we need to receive the product back; if the product is not sent back, we will not be able to process the complaint and the case will be closed.

Complaint

As a business customer, you have the right to file a complaint in the normal way according to law (Sales Act (1990:931)), whether the defect is visible or hidden. Any complaints must be reported to Bellestore as soon as possible, within 3 weeks of purchasing the product or within a reasonable time from when the defect was discovered. A complaint made within 2 months of the purchase date is always considered "reasonable time". The right of complaint is 2 years. We cover return shipping for complaints. In the event of a complaint, we recommend that you email hello@bellestore.se for the processing of your complaint, but you can also contact us in other ways. Provide contact details and the article number or order number of what you wish to complain about. Provided that the report is correct, we will inform you of the decision regarding the initial action.

It is important that you send back the defective products; if we do not receive the claimed product within 14 days or if there is an obstacle preventing you from sending the product back within 14 days, you must notify us of this, otherwise we will not handle the complaint. We may require a medical certificate if the reason is illness. In the event of a complaint, the majority of the product must remain if one claims a defect in the product. You cannot have used more than 20% of the product and then claim a complaint. In the event of a complaint, you have the right to have the product replaced or repaired, but if, for example, you have used more than 20% of a product, you cannot demand a new product, as you have already consumed 20% of the product. You may also not use the product in such a way that damage that is not related to the complaint could occur. You, as a consumer, are responsible for trying to limit the loss or damage to the product. For example, the consumer must not aggravate a defect in the product by using it. If the consumer uses the product anyway, the consumer must pay for the corresponding part of the loss. Regardless of when you file a complaint, you are the one who must be able to prove that there is actually a defect that existed from the beginning.

Under no circumstances may you tamper with the product, such as opening and examining the product yourself to try to repair it (this applies primarily to electronic products). If you have unscrewed/opened the product, you cannot file a complaint for it as the factory/supplier accepts no responsibility for you having been there and, for example, unscrewed it.

Keep in mind that if you file a complaint about a product that does not have an original defect, you may be responsible for the cost of the examination. If an item sent in turns out to be intact and is not an approved complaint, we will charge an examination fee of 150 SEK before the item is sent back to you.

A complaint means that the product is defective, and for it to be valid as a complaint, the product must have some manufacturing defect. The reason for the complaint cannot, for example, be that it did not meet expectations. You should examine all products carefully when you receive your order to be sure they are flawless. For example, if it is glue and the glue is bad when you open the bottle, you should complain about it immediately when you discover it. But if you have used more than half of the glue and more than 2-3 months have passed, you cannot complain. Glue does not last very long when you open it and constantly take glue out. The glue reacts to oxygen, which means the more you open the bottle, the shorter the lifespan the glue has. We would like to receive a copy of the receipt or your order number when you contact us, so that we have track of what is being returned and can also give you a return number that you must enclose with the returned product.

To make a complaint, please fill out the form at: http://bellestore.se/reclaim-application/

We will get back to you with a return number within approximately 48 hours after you have filled out the form. After you have received the email with the return number, you can send the product back to us with the attached return shipping label (which you received in a separate email). The product that is to be returned to us must be well-packed, not just in a plastic bag. This is to ensure that the product is protected during transport.

Please note that receiving a return number does not mean that it is an approved complaint.

In the event of a complaint, we will send a return shipping label to you via email after contact with us. Thereafter, the product must have reached Bellestore within 2 weeks from when you contacted us regarding the complaint. In the event of any dispute, we will follow the recommendations of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden). The processing time for complaints is approximately 30 days; this is so that we have time to check and contact the factory if necessary. In the event of a complaint about a product, we primarily have the right to attempt to rectify the current problem. This means that we, as a company, must be given the opportunity to repair the product or deliver another equivalent product. You cannot demand a cancellation and your money back without first giving us a chance to fix what is wrong. We have two attempts to try to repair the same defect on a claimed product.

We have no possibility of offering a loaner product in the event of a complaint; instead, we strive to check your product as soon as we can in order to be able to repair, replace, or refund you as a customer.

Exchange / Return

As a business owner, you do NOT have a right of withdrawal, but you have a right of exchange within 14 days after you have received the product, and we do not need to have a reason. Exchanges of products cannot take place without our approval. Please email or call us so we can register your exchange. Products that have been damaged at the customer's site due to improper storage will not be replaced, nor will opened, flawless packaging. The 14 days are counted from the day you collected your package. This is provided that the product and packaging are in an unchanged condition, i.e., unused, unopened, or undamaged. If the product is destroyed or used, the product will not be refunded. You have the right to examine the product carefully, but the packaging the product is in must be intact when it is sent back to us.

We do not cover return shipping for exchanges (within Sweden), but for complaints, we pay for return shipping. We can send a return shipping label to you via email. When using our return shipping label, we will charge you 69 SEK (for packages under 2.5kg) once we have received your return. In the event of an exchange, you need to place a new order within 24 hours of notifying us of the exchange, as well as send back the product you do not want. We will adjust any shipping cost that has been added to your exchange order when it is processed by us. When the returned product has arrived, the invoice will be adjusted. A receipt or copy of the order must accompany the product when it is sent to us. Contact with us must take place before a product is sent back; you will then receive a return number from us that you must enclose with the return.

• Packages weighing up to 2.5kg cost 69 SEK for return shipping
• Packages weighing 2.5-5kg cost 159 SEK for return shipping
• Packages weighing 5-8kg cost 259 SEK for return shipping
• Packages weighing 8-17kg cost 499 SEK for return shipping

The product must be sent back within 14 days from when you notified us that you want to make an exchange for your purchase; if this does not happen, the right of exchange no longer applies.

If the exchange or complaint was handled incorrectly, i.e., no contact with us beforehand or receipt and return number are missing, we reserve the right to refuse a refund of the product's value.

Please note that the right of exchange (for hygienic reasons) does not apply if the product is opened or if the seal we place on certain products is broken.

The packaging on the goods you wish to exchange MUST be unopened and undamaged!

If the seal we place on certain products is broken, the product is opened and used, the right of exchange does NOT apply!!

In other words, the product must be in new condition/unopened and complete as it was when you received it.

Exceptions for clothing: you may open and try them on but NOT use them; if they have become dirty when trying them on, the right of return does not apply, and they must also be returned correctly folded in the bag/packaging they were delivered in.

We only cover the return shipping label in the event of a complaint within Sweden.

All purchases are final, and only a few products can be exchanged. The product must not be used, and the packaging must be intact and in the same condition as when you received it.

The product that is to be sent back to us must be well-packed in, for example, a padded envelope or box, not just in a plastic bag and envelope. This is to ensure that the product is protected during transport. We take no responsibility for products that are damaged during transport; they must be in an unchanged condition when we receive them.

IF your exchange is not approved, we will send your product back to you via traceable shipment.

To make an exchange, please fill out the form at: http://bellestore.se/reclaim-application/. We will get back to you with a return number within approximately 48 hours after you have filled out the form.

Please note that we do not collect packages sent cash-on-delivery or from postal agents.

When using our return shipping label, we will charge you 69 SEK (for packages under 2.5kg) when we have received your return. This does not apply to complaints and exchanges.

If you as a customer choose to send in the exchange in a different way than with a return shipping label from us, you must ensure that the package is sent directly to us as a business package and NOT to a postal agent. If the package arrives at a postal agent, we will NOT collect it. This may cause your exchange to be delayed, which may mean that the exchange will not be approved if it arrives at our warehouse later than 2 weeks after you contacted us.

We take no responsibility for products sent back without prior agreement or packages sent without a tracking number!

Exchanges and complaints are sent after you have received a return number to us at the address:

Bellestore Nordic AB

Slakterigatan 10

721 32 Västerås

If you would rather write a letter, you can instead use the Swedish Consumer Agency's cancellation form to cancel your purchase, which you send to us by letter. Please feel free to mention the reason why you want to cancel your purchase.

Special order items

When purchasing a special order item, the right of withdrawal does not apply. The product is purchased when an order is placed by the customer and is not a product we have in stock. That is, the special order item is then specially ordered for you, and thus the right of withdrawal does not apply. The invoice for the purchase will be activated immediately at the time of purchase/order, and you then have 30 days to pay.

Refund

As a customer, you have the right to get your money back in the event of a cancellation or complaint. Refunds are processed as soon as possible, and no later than 14 days from the date we receive the returned product. Refunds are issued using the same payment method used for the purchase. The entire amount is refunded excluding shipping and any potential fees. If you chose a shipping method other than delivery to a collection point, such as business parcel or express handling, that shipping cost will not be refunded. As a consumer, you are responsible for the return shipping costs for returns under the right of withdrawal, and we will charge you 69 SEK (for packages under 2.5 kg) for return shipping if you use our prepaid return label. If you chose to pay via SWISH or PayPal, we need your account number to be able to refund the money. If you have already paid the invoice from KLARNA, please write down your account number on a note and include it with the product.

• For packages weighing up to 2.5 kg, the return shipping cost is 69 SEK
• For packages weighing 2.5-5 kg, the return shipping cost is 159 SEK
• For packages weighing 5-8 kg, the return shipping cost is 259 SEK

In the event of an uncollected package, the invoice will be adjusted once the package has been returned to us, and you as a customer will be charged a fee of 250 SEK for the uncollected package.

In the event of an approved complaint where we have been unable to replace or repair the product, we will refund the product's value within 30 days of receiving the product. For complaints, our primary action is to replace or repair the product. We do not refund shipping options for express handling or delivery to businesses. We always cover the return shipping costs for sending replacement products to you once we have received the defective item.

GDPR (General Data Protection Regulation)

Your privacy is important to us. You should feel secure with us. Therefore, we at Bellestore.se are careful to follow applicable data protection legislation, such as the European General Data Protection Regulation (GDPR), which replaced the Personal Data Act (PUL) on May 25, 2018.

Discount Codes & Offers

Discount codes apply to regular prices. Discount codes or other offers can NOT be used in conjunction with other offers, on already discounted products, or together with other discount codes.

All discounts and offers with a validity period only apply during the specified time period. Purchases made outside of a discount or offer period cannot be adjusted retroactively. Since discounts or offers may have a validity period, prices may increase after the current period (usually returning to regular prices).

Only one discount code can be used per order. If we suspect that a code has been used incorrectly or that the person who used a code is not entitled to it—for example, if we have issued a code in connection with a competition—the incorrect use is classified as fraud and will be reported to the police.

All applicable discount codes must be entered at checkout when placing the order. A discount code cannot be added retroactively to an already placed order.

If a discount code has been used incorrectly, e.g., the code has expired or was used together with another discount code, we may cancel the order in its entirety or remove the discount code from the order. The order is finalized once we have activated the purchase with, for example, Klarna and shipped your order; before that time, we may remove an incorrectly used discount code if we discover that a code has been used improperly.

Discount codes do NOT apply to courses and head spa services. A manual review is performed on all orders where a course has been booked. If we discover that a discount code has been used incorrectly, the code will be voided for the purchased course; any products purchased on the same order will retain the discount. If the invoice has been activated at KLARNA for an order where a discount code was used for a course, you will receive an invoice for the remaining amount. A discount code may incorrectly be applied to an order including a course, but this does not mean that you are entitled to use the discount code for the course. Discount codes do NOT apply to courses.

If a discount code were to apply to courses, it will be clearly stated that the code applies to courses; otherwise, discount codes do not apply to courses.

"Buy 3, pay for 2" cannot be combined with other offers; if you enter a discount code at checkout, the "Buy 3, pay for 2" offer will be removed.

All offers can only be used individually and never combined with others!

SMS Notifications

The mobile phone number you provide at checkout may be used for SMS notifications regarding delivery or other communication concerning your order.

Contract Customer / Business Customer

Business customers who have registered a company with an F-tax certificate can apply to become a contract customer on the website. This means that as a contract customer, you always receive the set discount. Contact us at help@bellestore.se if you are interested in shopping as a contract customer. As a contract customer, you cannot use other discounts or offers when logged in as a contract customer. You earn bonus points as usual.

Courses

When purchasing a course, the registration fee is not refunded upon cancellation; only a valid medical certificate is accepted for a refund of the registration fee. If something unforeseen occurs that requires you to reschedule the course date, you must contact us at least 2 weeks before the start date to book a new date. Prices and registration fees are described under each respective course.

If you have chosen to pay the registration fee first and the remaining amount later, the final payment must be made no later than 1 week before the course starts. You add "final payment" to the checkout and select the payment method. If this is not done at least 1 week before the course starts, you will automatically be cancelled from the course.

If a student does not meet the determined requirements and goals, we at Bellestore have the right to fail the student. The requirements are that the student must master and know what has been covered during the training day(s). Some courses include both a theoretical test and a practical test. The practical tests the student performs must be done according to what we have taught and covered during the training. The exact criteria that the teacher follows are not made available to the student; instead, the student must prove that they understand and can perform the technique and theory we have taught and that they work in a safe and correct manner. All information is available in the course compendium that the student receives during the training; it is the student's responsibility to read the booklet after the course in preparation for their final exam. We have the right to fail the student if they do not perform as taught and will then offer a new date for the final exam for a fee of 500 SEK.

Images for assessment should be emailed to utbildning@bellestore.se. Both "before" and "after" images must be submitted for us to assess them correctly. The images must be clear and must not be blurry or dark. Responses to the images are sent within 1-4 weeks depending on workload. If the student wishes for quick feedback, they must call us once the images have been submitted so we can handle the assessment immediately. If the student has other important questions, these should be emailed to help@bellestore.se, or the student can call us at 010-2070690; product questions cannot be sent to utbildning@bellestore.se, as it is only for the assessment of images.

We are not responsible for the student completing their training and submitting their images; it is the student's responsibility to submit their images to complete the training and receive their certificate. The trainee certificate we issue for training courses that require practice at home and assessment of images is valid for 1 year from the date of issue. We do not extend these trainee certificates without a valid reason.

As a student, you are not permitted to use the techniques and course materials received during the course for the purpose of teaching other people. The course material is protected by copyright law and may not be copied or further used; if this is done without our approval, legal action will be taken.

By accepting these terms at checkout, you also agree not to teach the techniques we teach in our courses for 24 months.

We do not under any circumstances accept that you teach others the techniques you learned in your course with us at Bellestore or with any of our trainers. If you do this by providing training in the same course/treatment within 24 months from the date you purchased your course with us, you will be charged 8,000 SEK for each student you train.

Online Training

When purchasing online training, a link or invitation is sent to the customer's provided email address. The link or invitation link is usually sent immediately on weekdays between 09:00 and 15:00 to the customer's provided email address. If the order is placed after 15:00 or on weekends, the link or website will be sent the next business day. All copying beyond your private use is prohibited. All copying and improper redistribution is prohibited. You are solely responsible for ensuring that the training film/online training and contained material are not passed on to other users. If our training material that you have been given access to online ends up on, for example, social media, messenger, websites, or email, and the file can be traced back to you, you will be charged 10,000 SEK for each share.

Reselling our products?

It is only approved to sell our products in physical stores/beauty salons. Reselling products purchased from us or reselling products from any of our brands is strictly prohibited. If this occurs without written approval, you may be liable to pay damages.

Force Majeure

In the event of force majeure, bellestore.se's obligations are postponed. If the period during which force majeure prevails is longer than 2 months, both you as a customer and bellestore.se have the right to cancel the agreement without any obligation to pay damages in such cases. Force majeure includes, among other things, government actions or omissions, new or amended legislation, conflict, embargo, fire or flood, sabotage, accidents, war, natural disasters, staff illness, transport disruptions, strikes, import/export bans, regardless of whether this occurs at the company or at the company's suppliers. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, bans, etc.

Other

We always reserve the right to refuse an order that we consider incorrect, e.g., due to an incorrect discount or errors in our store system. You as a customer are always informed in the event of an order cancellation and the reason why the order is refused.

We would appreciate it if you would immediately notify our customer service regarding complaints or praise concerning Bellestore's services or products.

Company Information

Bellestore Nordic AB

Stångjärnsgatan 1, 724 77 Västerås

Org. nr: 556761-0620

VAT registration number: SE556761062001