Cancellation policy

Some items in our store may be offered as a subscription, a pre-order or a try-before-you-buy purchase. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you receive recurring deliveries based on the subscription duration and delivery frequency you select.

Your payment details are stored securely, and you will be charged for each delivery unless you choose to pay in advance.

Some subscriptions renew automatically at the end of the subscription period. If you do not wish to renew your subscription, you can cancel it.

You can change or cancel your subscription at any time. Your order confirmation emails contain links to your order, where you can manage your subscription.

Please see our Refund Policy for more information about returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing a product that is out of stock or will become available soon but is not yet in stock.

At checkout, we may collect no payment or only a partial payment. We will save your payment method and charge the full or remaining amount at a later date after fulfilment.

You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund.

Please see our Refund Policy for more information about returns and refunds.

Try before you buy

When you purchase a try-before-you-buy item, we authorise your payment method before fulfilling the order. You then have a specified period to decide whether you wish to keep the item.

If you have not returned the item by the end of that period, we will charge your payment method for the full amount.